* Withdrawal arrangement is subject to the final arrangement with the precious metal supplying bank and/or the Refinery. if withdrawing volume is more than 200kg, an exact delivery period and arrangement shall be further confirmed with the Customer upon receiving “Physical Precious Metals Withdrawal Notification Form” from the Customer.

** All withdrawal request will only be arranged by the Company on the Business Day during the office hours, if the Customer specially request the Company to arrange hand over of the Physical Precious Metals products during the Saturday, Sunday or any Public Holidays in Hong Kong or after office hours, then the Customer shall pay the “Special Handling Fee” to the Company with details as below that can be deducted by the Company from the Customer Account, if it has any remaining funds; otherwise the Customer must pay in Cash when the Customer receive the Physical Precious Metals products from the Company:

For small volume under 200kg, Customer can withdraw the products at our retail store or our Company's designated Precious Metals Depository in Hong Kong; For large volume more than 200kg, we can arrange security deliver agents to deliver the products to Customer's designated Precious Metals Depository in Hong Kong, while the delivery fee for will be deducted from the Customer account.

Our Company would only handover the requested withdrawal Physical Precious Metals to the written authorized representative by the Customer. We would not hand over any products to any third parties without written authorization from the Customer.

Before the Customer using our services, the Customer should peruse, understand, agree and accept , , , , and provided by our Company.